Terms & Conditions

Terms & Conditions

This website is owned and operated by Westlands Trading Limited (otherwise referred to as 'we', or 'us'), a company registered in England and Wales.
Registration Details

Name: Westlands Trading Ltd
Registered Office: 2 Church Street, Uttoxeter, Staffordshire, ST14 8AG
Registration Number: 06837718
Incorporated: 05/03/2009
Country: United Kingdom
Region: England
Company Type: Limited By Shares

These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.

These terms and conditions do not affect your statutory rights.

If you decide to register with the Period Property Store website, take care of your account by never sharing your user details with anyone, and selecting a password unique to this site.

Each registration is for a single user only. You should not share your user name and password with any other person, or with multiple users on a network.

If you suspect that your account is being accessed by a third-party, please contact us immediately by e-mailing sales@periodpropertystore.co.uk

You can change your password at any time by accessing your Account Information page, and selecting 'Change E-mail/Password'.

Please try to ensure that the personal details you give us are completely correct. In the event of any errors, or if you need to change your contact details, please do so by accessing the Account Information page and selecting the appropriate option.

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the website shall be considered non-confidential or non-proprietary.

We shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

Access to the Period Property Store Website
We will try to ensure that the Period Property Store website is available 100% of the time for you . However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Copyright and Database Rights
Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Westlands Trading Ltd. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited.

Any rights not expressly granted in these terms are reserved.

All credit & debit cards are processed by a PCI compliant third party card processing provider. Westlands Trading Ltd does not store any card details on its own servers.
Placing an Order

When you place an order through the website, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms and Conditions.

Westlands Trading Ltd cannot accept an order until payment is received in full for all products and any related delivery charges.

Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock item is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

The prices displayed on the Period Property Store website are largely the same as the prices charged at our reclamation yard and showrooms, however we may offer different prices for products purchased from the website. These prices may be higher or lower than at our premises.

It is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

All prices are subject to change without prior notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

Product Guarantees

Radiator Guarantee - Radiators are guaranteed for a period of 10 years and valves for 1 year from the date of purchase to be free from any manufacturing defects. The Company will replace any goods found faulty due to manufacturing or workmanship free of charge within this period, subject to the following conditions:

    -there has been no use of caustic,corrosive,acidic plumbing compounds or liquids in any part of the radiators, valves or connections including aggressive flushing agents. Where such  compounds (liquid or other) have been introduced into the radiator(s) which have caused damage to seals/gaskets, this will invalidate any guarantee offered;
    -the defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation;
    -the Purchaser is liable for all labour costs;
    -proof of purchase is available;
    -powder coating of primed radiators invalidates the guarantee as we have no control over how the radiators have been shot-blasted or heat treated;
    -we reserve the right to change only the defective section of a sectional radiator;
    -consequential loss – we not liable for any consequential loss caused directly or indirectly by any defect in our radiators or valves;
    -the benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.

Radiators should be positioned prior to installation of pipework and valves. We shall not be liable for any damage or loss incurred by incorrect installation.

We give no guarantee that colour finishes will be an exact match to those displayed on the website, which should be used for guidance only. Colour finish may also vary slightly between radiators.

Polished radiators are supplied with a oiled finish which should be kept by wiping the radiator surface with a thin oil every 3-6 months.

Full terms and conditions relating to our bespoke manufactured doors can be found by following this link - Bespoke Door Terms and Conditions.

Terms & conditions relating to our delivery services can be found on our Deliveries & Returns page. The information contained within the page constitutes a part of the overall terms & conditions of use of this website.

Orders placed for made-to-measure products may not be cancelled. This includes, but is not limited to, sectional cast iron radiators.

You may cancel other orders at any time before they are dispatched to you. E-mail sales@periodpropertystore.co.uk including your order number, postcode and contact telephone number.

Returns and Refunds
You may notify us of your intention to cancel an order for any reason within 14 days from the date of delivery and we promise to give you a refund on receipt. Returns must reach us within 14 days of your notification. We shall not be liable for the return cost of any non faulty product. Any faulty/damaged item may be returned for a refund within 30 days of delivery.

Certain products will be subject to a restocking fee, which will be deducted from any refund given. Please request further details prior to arranging the return of an item. In the case of orders shipped by pallet delivery or other specialist transport, the original cost of delivery will also be deducted from non faulty/damaged returns.

In the unlikely event that an item has been damaged during delivery, we will exchange the item or provide you with a full refund. Notification of any defect must be made within 5 days of the product being delivered to you, and return of the item must be with 14 days of delivery. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

Certain products offered on the website have specific, stated delivery times which supersede the standard delivery proposal (please see individual product details on the website).

Please note that made-to-measure and mixed to order items may not be returned unless they are faulty. This includes, but is not limited to, sectional cast iron radiators and all paints.

All orders from the following brands may not be cancelled/returned unless faulty - Original BTC, Little Greene, Mylands, Lincrusta, Paint & Paper, Impex Lighting, Croft, Quality Locks, Ted Todd. These are bespoke/mixed to order products.

All refunds will be made within 30 days of notification to the account originally used to purchase the product.

Links to other websites
The Period Property Store website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. Westlands Trading Ltd is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links.

If you do access any third-party websites linked to this website you do so at your own risk.

The information contained on this website is for general guidance only. Westlands Trading Ltd makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

Westlands Trading Ltd reserves the right to change or update any website content, prices or products at any time without prior notice.

The material on the Westlands Trading Ltd website is provided 'as is', without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website.

All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.

Save for the remedies set out in our Refunds and Returns section (above) and to the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) for fraud or fraudulent misrepresentation; or

c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to a sum equal to the amount paid by you in respect of the product or, in the event that liability does not relate to the purchase of a product, our liability shall be limited to £1,000.

We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable to you where we are unable to perform our obligations due to matters outside our control.


We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.

The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.